Today, Judy Putnam, a reporter with the Lansing State Journal, our local newspaper, wrote an article about my experience.
Since I last posted, after I learned that PSA Airlines was, in fact, the operator of this American Eagle flight, I attempted to reach out to to PSA Airlines on Twitter. Not surprisingly, I haven’t heard from them.
I did, however, hear from yet another diligent Customer Service Agent from American Airlines, Kelly, who left me a voicemail. She noted my additional social media efforts (presumably, this blog and the tweets to @PSAAirlinesInc) and wanted to know if I had additional information to aid their internal investigation. When I returned her call, I left a voicemail indicating that no, I did not have additional information for their internal investigation.
Apparently, they are not fully grasping that I am not fully satisfied with their mysterious “internal investigation” being the only outcome of this.
So to recap:
I still don’t know if there is some mysterious list out there, that could have any repercussions for individual flyers.
Or if my name is on it.
Or if flight attendants have the authority to push for such a list, unilaterally put passengers on it, or otherwise make my life difficult in the future.
I don’t know if there will, in fact, be any sort of investigation at American Airlines. I would have no way of knowing if there is, or isn’t.
If you are looking for a satisfying ending, sorry: I got nothing.