So, I have come to realize that my flight was not actually operated by American Airlines. No siree..though my ticket said American Airlines, and they announced themselves as American Airlines, my flight was actually on PSA Airlines.
Now, PSA Airlines is a wholly-owned subsidiary of American Airlines, but they’re not the same thing, so legally, technically, American doesn’t have to do anything. Because they’re not PSA Airlines. Even though they own PSA Airlines.
Furthermore, the FAA doesn’t have to do anything. Even though they ostensibly have oversight of the aviation industry. Even though they have a complaint form on their website for consumer complaints and issues, they do that as some sort of mystery courtesy, to make consumers and airlines passengers, I don’t know, feel better? Feel like someone cares if they have a situation wherein they are trapped on an airplane being harassed by a flight attendant. Unless I can prove that flying on that plane was unsafe (and I don’t think they will take “psychologically or emotionally unsafe” into account), the FAA is not required to respond in any way.
Because it seems that no one is responsible for any part of this journey. Ironic, then, that the only person who attempted to even admit that someone should take responsibility is James L. who, I will say again, was an excellent customer service agent.
Sadly, I fear it’s too late to change this blog title to Dear PSA Airlines (A Wholly Owned Subsidiary of American Airlines).