This is where social media comes in. It has to. It’s either that or an attorney, as I keep being told that social media and lawsuits are the only things big companies hear.
I was joking with a colleague that I didn’t want to go the social media route. Why? Because I am a private person. Because I don’t want to be best remembered for “being yelled at on a plane.”
But the systems failed me, as a consumer and a person who has civil and consumer rights. If the FAA doesn’t want to address this, and American Airlines continues to pat me on the head to reassure me “don’t worry; we’re handling it,” then I have no choice but to take it to my peers and hope that we have options for holding companies accountable when their employees exhibit threatening and intimidating behavior to passengers.
Maybe a consumer protection group wants to use this story as yet another example of how airline travel in this country has declined to the point where tempers and anxiety are so high, that such experiences are likely to be more and more common.
I don’t know: But I do know that a $300 voucher is not the solution, to a much bigger problem.